Thurs: 4:00PM - 9:00PM, Fri: 12:00PM - 8:00PM, Sat: 10:00AM - 7:00PM, Sun: 10:00AM - 5:00PM

ACCESSIBILITY POLICY

FAN EXPO HQ is committed to providing an equal and accessible fan experience to all of our customers, including persons requiring accessibility services. Below we have outlined the FAN EXPO HQ Accessibility Policy, please contact us here with any questions or comments. 

Where do I go to enter the event?

If you have any accessibility requirements or restrictions, please go to the Accessibility Services Desk in the ticketing or entrance hall to buy a ticket or redeem a pass.

The Accessibility Services Desk is a clearly marked space for those requiring special assistance or who have mobility requirements. 

Who should have a Medical Sticker?

FAN EXPO HQ provides Medical Stickers to individuals who identify as having accessibility needs.

This sticker identifies you to Staff, Crew and Security and indicates that you may need additional assistance. 

How do I get a Medical Sticker?

Please go to the Accessibility Services Desk at the show and one of our staff will be happy to help.

Note: The Medical Sticker does not provide admission; you must have a valid ticket. The Medical Sticker does not provide early access to the show, nor does it guarantee seating or priority access to any areas of the show. 

What if I have a medical companion?

If you require accessibility services and have a medical companion, you may request a complimentary admission pass for your companion.  They will receive a general admission one-day pass and will be granted access to the same areas of the show as yourself. For example, if you are a VIP Pass holder, your companion will receive a complimentary day pass and will be given access to all VIP areas, lines and lounges etc. to assist you. Medical companions are required to stay with and assist the patron with accessibility needs. The medical companion is not entitled to any merchandise benefits, “line-jumps” or exclusive benefits without pass holder present.

The complimentary admission pass must be collected from the Accessibility Services Desk on the same day it is to be used. Please note that if you plan to attend the show for more than one day, your companion must retrieve their complimentary day pass each day from the Accessibility Services Desk.

FAN EXPO Specially Ticketed Events are regarded as independent activities and the policies vary from show to show. Please contact Customer Service in advance if you have a question about the policy for a particular Specially Ticketed Event. Your request will be reviewed by a Manager, and we will notify you of our ability to accommodate your needs.

Is there accessibility seating in Panels and Screenings?

We provide accessible seating, as available. Please be aware that all seating for Panels and Screenings are on a first-come, first-served basis and we cannot guarantee seating for everyone. Fans who require accessible seating should plan to arrive to a Panel at least 15 minutes prior to the event.

Please keep in mind that all our events are very popular, and seating may not be available if you wait until the last minute to get to the room.  

What about Autographing and Photo Ops?

Guests often sign for limited amounts of time and to be fair for all attendees, we cannot allow priority access to signings or Photo Op lines at the convention – unless you hold a VIP Pass.

We recommend arranging to have someone within your group wait in line for you. When your spot reaches the front of the line, you may re-join for your signing.

Is the Convention Centre fully accessible? Is there accessibility parking available on-site?

The Convention Centre is fully accessible, and our show maps have all elevator locations marked. For more information, visit the Stampede Park website here.  

Is there anywhere I can rent a wheelchair, walker or cane?

FAN EXPO HQ does not provide or rent special equipment. If you require such services, please check with the Stampede Park directly or acquire one independently prior to the show. 

I am hearing impaired - do you provide an interpreter?

FAN EXPO HQ can accommodate requests up to 2 weeks before the event for Panels in our main theatres. Because of demand for interpreters, we cannot guarantee to accommodate your request after that time.

If you would like to request an interpreter for a Panel, please contact us with your personal information (name and preferred email). 

Are service animals permitted inside the show?

Guide dogs and recognized service animals are welcome at our shows, provided they are leashed or under similar control as appropriate.

We ask attendees to have certification for service animals and that their service animal is wearing a vest which identifies them as such. Attendees with service animals on-site at the event assume complete responsibility for their animal for the duration of their visit.